Terms & Conditions
Hamari services ka use karte hue, aap hamare standard policies aur guidelines se sahmat hote hain. Booking, payment, cancellation, and event requirements clearly follow kiye jayenge taaki service smooth, secure, aur transparent rahe. Hum professional conduct, timely delivery, aur quality standards maintain karte hain—saath hi event-related responsibilities client aur service provider dono ke liye clearly defined hote hain.
Terms & Conditions
Guidelines for a Smooth Experience
We offer three core packages — Classic (basic bar + 1 bartender), Premium (expanded cocktail menu + 2 bartenders + signature garnishes), and Luxury (full mixologist team, themed bar & premium glassware). Choose Classic for small private gatherings, Premium for weddings and medium events, and Luxury for large or high-end corporate functions. If you’re unsure, tell us your guest-count and budget and we’ll recommend the best fit.
A signed agreement is required for all confirmed bookings to secure date, staff and equipment. The agreement outlines service scope, timings, payment schedule and cancellation terms. This protects both parties and ensures smooth delivery on the event day.
We accept multiple secure payment options: bank transfer/NEFT, UPI (Google Pay/PhonePe/PayTM), major credit/debit cards, and cash on event day (for the final balance). Advance payment is required to confirm the booking—details are provided in the booking invoice.
If you realize the plan doesn’t fit your needs, we can usually upgrade your package subject to availability (additional charges apply). Downgrades after confirmation are handled per our cancellation policy. Contact us as soon as possible so we can find the best alternative.
Yes — a simple service agreement that includes event date, timings, guest estimate, menu, staffing and payment terms. A 50% advance confirms the booking; the balance is due before or on the event day. Specific T&Cs (cancellation, damages, extra hours) are included in the agreement.
You can pay via bank transfer (IMPS/NEFT), UPI, credit/debit card (online), or cash. For corporate bookings we also accept company PO and invoice-based payments — please request these in advance so we can share the correct billing documents.
We offer a curated tasting session (paid or complimentary depending on package) for signature cocktails and mocktails. Tasting sessions must be scheduled in advance and are ideal for weddings or luxury events to finalise menu choices and flavours.
Equipment delivery and setup timings are included in your booking confirmation. Typically we arrive 2–4 hours before service start for setup. Any required supplies ordered through us (glassware, garnishes, mixers) will be delivered and set up before the scheduled service time.
Cancellation requests must be sent in writing. Cancellations made more than 10 days before the event may qualify for a partial refund (see T&C). Changes to date or scope are subject to availability and may incur additional charges. Contact your client experience manager immediately to initiate changes.
For quick queries, call us at 9321399022 or 9820514485. For bookings and detailed discussions contact Client Experience Manager — Shweta Patil or email our bookings team. You can also visit our FAQ page or request a call-back through the booking form on the website.